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    Privacy policies

    PRIVACY AND COOKIE POLICY

    This privacy policy will explain how FreshNFine (“Website”) uses the personal data we collect from you when you use our Website.

    This Website is not intended for anyone under the age of eighteen years, and that is why we do not knowingly collect personal information from anyone under the age of eighteen years. In addition, we may limit how we collect, use, and store some of the information of EU users between 13 and 16. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information. Make sure to read the entire policy to fully understand all the below terms related to your privacy.

    You must read this privacy policy together with other website policies we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

    Our Privacy Policy explains:

    1. What data do we collect?
    2. How do we collect your data?
    3. How will we use your data?
    4. How do we share your personal information?
    5. How do we store your data?
    6. How long do we store your data?
    7. Marketing
    8. Automated decision making
    9. Your data rights
    10. What are cookies?
    11. How do we use cookies?
    12. What types of cookies do we use?
    13. How to manage your cookies
    14. Do not track
    15. Complaints
    16. Privacy policies of other websites
    17. Changes to our privacy policy
    18. How to contact us

    By using the Website, you fully consent to the practices described in this privacy policy, including the disclosure of your information to locations which the authorities in your jurisdiction may not recognise as providing an adequate level of protection for personal data

    1.What data do we collect?

    We collect data and process data when you:

    (a) identity data includes first name, last name, username or

    similar identifier, title, date of birth and gender;

    (b) contact data includes billing address, delivery address, email address and telephone numbers;

    (c) financial data includes bank account and payment card details;

    (d) transaction data includes details about payments to and from you and other details of products you have purchased from us;

    (e) technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website;

    (f) profile data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;

    (g) usage data includes information about how you use our Website, products and services; and

    (h) marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

    (i) information that you provide by filling in forms on our Website, including information provided at the time of registering to use our Website and other co-registrations (e.g., social media logins), subscribing to our Services, posting material, or requesting further services;

    (j) the information you provide when you enter a competition or promotion via our Website or our social media channels like Instagram, provide reviews, testimonials, or feedback on our Website;

    (k) information you provide us, or that we may collect from you when you report a problem with our Website;

    (l)  a record of correspondence in an event that you contact us;

    (m) general, aggregated, demographic, and non-personal information to improve our Website;

    (n) any other information we consider necessary to enhance your experience on the Website.

    (o) professional or employment-related information for the purpose of recruitment and any other information users provide in connection with applying, interviewing for employment at FreshNFine In an event that you are retained as an employee we may need to additional information from you for the purpose of employment.

    2.How do we collect data?

    (a) We collect data and process  data when you interact with us by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

      (i) use our services or buy our products;

      (ii) create an account on our Website;

      (iii) subscribe to our service or publications;

      (iv) request marketing to be sent to you;

      (v) enter a competition, promotion or survey; or

      (vi) give us feedback to contact you;

      (vii) register online or place an order for any of our products;

      (viii) voluntarily complete a customer survey that accompanies a   newsletter or provide feedback via email; or

       (xi) seek information by calling our customer helplines.

    (b) We may also use automated technologies which may collect information about your equipment, browsing action and patterns.

    (c) We may also collect data from third party automated sources.

    3.How will we use your data?

        We collect your data so that we can:

         (a) process your order and manage your account;

         (b) verify your identity to confirm that the request came from you. We  may contact you by phone or e-mail to verify such requests. Depending on your request, we will ask for information such as your  name, e-mail address, or a phone number you have used with us. For certain requests, we might also ask you to provide details about the most recent purchase you made online or in store.

         (c) email you with special offers on other products and services we  think you might like;

         (d) provide you with information, products, or services that you request   from us or which we feel may interest you, where you have consented to be contacted for such purposes;

         (e) provide you with location-based services, such as advertising, search results, and other personalized content;

         (f) carry out our obligations arising from any contracts entered into between you and another entity using our Website or between you and us;

         (g) improve our Services and to deliver a better and more personalised service to you;

         (h) ensure that content from our Website is presented most effectively for you and the device you use to access our platform;

         (i) notify you about changes to our Services;

         (j) enhance your experience of the platform;

         (k) administer and manage our incentives programs and fulfil your  requests for incentives, and/or to allow you to participate in  competitions;

         (l) provide our services and fulfil our contracts with you, as described   above. For example, we may share your information with delivery partners and payment gateway providers to fulfil your orders;

         (m) to use data analytics to increase the efficiency of the Platform experience; and

         (n) to enhance your user experience to recommend personalized products.

    4. How do we share your personal information?

    In addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:

    1. Affiliates:  We may share personal information with our affiliates and branches who process personal information on our behalf as our service provider, where necessary to provide a product or service that you have requested, or in other circumstances with your consent or as permitted or required by law.
    2. Service Providers: We share certain personal information with third parties that perform services to support our core business functions and internal operations including: fulfilling orders, delivering packages, complying with your request for the shipment of products/goods to or the provision of services by a third party intermediary, sending postal mail, e-mails and text messages, analysing customer data, providing marketing assistance, administering our ratings & reviews, processing credit card and debit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service.
    3. Social Media:  Some of our websites have features such as, plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. Their use of your information is not governed by this privacy policy.
    4. Public Forums:  Our website may provide the opportunity to post content in a public forum. If you decide to submit information in these public forums, that information will be publicly available.
    5. Legal Process:  We may disclose personal information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.

    5. How do we store your data?

    1. We use the cloud file storage account for storing, processing, and maintaining the storage of data provided by the users.
    2. We implement reasonable organizational level, physical, and technical security measures to help guard your data from any loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no physical or electronic security system is impenetrable.
    3. Your information may be transferred, stored, processed, and used by our service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies to, among other things, process your payment details and provide support services to you.
    4. Personal information is also maintained and is accessible by authorized employees, representatives, and agents as necessary for the purposes described in this privacy policy.
    5. We store the following information for as long as they are required for users to log in:
    • if you have consented to the processing, at most until you revoke your consent.
    • if we need the data for the execution of a contract, at most for as long as the contractual relationship with you exist
    • if we use the data based on a legitimate interest, at most for as long as your interest in deletion or anonymization does not outweigh the data;
    • insofar as statutory storage obligations exist, until the end of the storage periods.
    • your basic account information, including your name, phone number, and email address.
    • location information for different lengths of time based on how precise it is and which services you use.

    6. How long do we store your information?

    1. We will store your information for as long as necessary to fulfill the purposes indicated in this Privacy Policy or as otherwise permitted or required by law to provide services to you.
    2. Keep in mind that, while our systems are designed to carry out our deletion practices upon deletion of accounts, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive a valid legal process asking us to preserve content or if we receive reports of abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
    3. Our websites, includes functionality that allows you to remain logged in so that you do not have to re-enter your password each time you want to access your account. If you choose to remain logged in, you should be aware that anyone with access to your device will be able to access and make changes to your account and may be able to make purchases through your account. For that reason, if you choose to remain logged in, we strongly recommend that you take appropriate steps (such as enabling the “Passcode Lock” security feature on your mobile device) to protect against unauthorized access to and use of your account. Please also notify us as soon as possible if you suspect any unauthorized use of your account or password.

    7. How do we protect your personal information?

    1. Personal information is maintained on our servers or those of our service providers, and is accessible by authorized employees, representatives, and agents as necessary for the purposes described in this privacy policy.
    2. We realize that those individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet, or security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.
    3. For your convenience, our website includes functionality that allows you to remain logged in so that you do not have to re-enter your password each time you want to access your account. If you choose to remain logged in, you should be aware that anyone with access to your device will be able to access and make changes to your account and may be able to make purchases through your account. For that reason, if you choose to remain logged in, we strongly recommend that you take appropriate steps (such as enabling the “Passcode Lock” security feature on your mobile device) to protect against unauthorized access to and use of your account. Please also notify us as soon as possible if you suspect any unauthorized use of your account or password.

    8.Marketing

    1. Our company would like to send you information about products and services of ours that we think might interest you.
    2. If you have agreed to receive marketing, you may always opt-out at a later date.
    3. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
    4. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://thenai.org/about-online-advertising/faq/?tab=2
    5. If you no longer wish to be contacted for marketing purposes write us an email at info@freshnfine.shop

    9.Automatic decision-making

    1. If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
    2. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    10.Your data rights

     We want you to be in control of your information, so we provide you       with the following tools:

    1. Download data: you can access and edit most of your basic account information right on the Website or you can send us an email at info@freshnfine.shop .Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we grant you access or update your personal information. We may also reject your request to access or update your personal information for several reasons, including, the request risks the privacy of other users or if the request is unlawful.
    2. Revoking permissions: if you authorize us to use your information, you can always change your mind and simply revoke your permission by changing the setting but bear in my doing that, the Website may lose functionality.
    3. Deletion of your account on the Website
    4. Consistent with applicable law, you may exercise the rights described in this section. Please note that some of the rights may vary depending on your country of residence.

    11. What are cookies?

    Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit https://www.aboutcookies.org/

    12. How do we use cookies?

    Our Company uses cookies in a range of ways to improve your  experience on our website, including:

    1. Keeping you signed in
    2. Understanding how you use our website
    3. Administrative functions of the website,
    4. Navigation on the website,
    5. Checkout
    6. Cart functions
    7. Customer logins
    8. Navigation on the website,
    9. Facilitating and upgrading customer information

     

    13. What cookies do we use?

    There are several different types of cookies, however, our website uses the following type of cookies, including without limitation:

    1. Functionality - Our company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in.
    2. Advertising - Our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. Our company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online    data collected through cookies with our advertising partners
    3. Strictly Necessary Cookies:  These cookies are essential to enable you to operate and explore around our website and use features like accessing secure areas of the website or remembering language choices. Without these cookies, we might not be efficiently able to provide you with services like enabling appropriate content supported on your device.
    4. Social Media: To enhance your internet experience and to make the sharing of content easier, some of the pages on our platform may contain tools or applications that are linked to third-party social media service providers such as Facebook or Pinterest. Through these tools or applications, the social media service provider may set its cookies on your device. We do not control these cookies and you should check the social media service provider’s platform for further details about how they use cookies. These may also include Social and Content cookies are placed by many social media plugins (for example the Facebook’s reaction buttons or likes), and other tools meant to provide or improve the content on a website.
    5. Third-party analytics cookies:  We also use Google Analytics and other third-party analytics providers to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they have interacted with the website.

    14. How to manage cookies

    You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

    15.Do not track

    1. Your browser settings may allow you to automatically transmit a "Do Not Track" signal to websites and online services you visit; however, unless mandated by law and where it is required by us to do so as per the law, the website shall not alter its current practices when it receives a "Do Not Track" signal from a visitor's browser.
    2. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: https://www.aboutcookies.org/ 

    16. Complaints

    We would appreciate the chance to deal with your concerns before you approach the relevant privacy supervisory authority, so please contact us in the first instance.

    17. Privacy policies of other Websites

    Our Website contains links to other Websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their Privacy Policy.

    18. Changes to our privacy policy

    We regularly review our privacy policy and place any updates on this web page. This privacy policy was last updated on 13 September 2022.

    19. How to contact us

    If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.

    Email us at: info@freshnfine.shop